Hospitality Manager

Shake Rag Alley Center for the Arts invites applications for our next part-time Hospitality Manager. To apply for this position, please complete our online employment application here. This position will remain open until filled.

A nonprofit school of arts and crafts founded in 2004 by local artists and community members, Shake Rag Alley’s 2.5-acre campus in the historic heart of Mineral Point, Wisconsin, is a national destination for participants of adult workshops, a robust summer youth program, and a host of annual special community events. In addition, Shake Rag Alley offers on-site lodging and custom facility rentals for meetings, events, and celebrations. For more information, see

Position Title: Hospitality Manager

Status: Part-time, stipend+housing in the historic Ellery House

Schedule: 25 hours/week including weekends

Position Summary

If you enjoy creating a welcoming atmosphere and providing superior customer service in a fun, creative, and artful setting, this position at Shake Rag Alley Center for the Arts is for you.

Reporting to the Executive Director and Program Director, and working collaboratively with Shake Rag Alley staff and volunteers, the Hospitality Manager helps plan and provide a superior experience for participants of Shake Rag Alley’s workshops, retreats, rentals, and events, and serves as a steward of our historic buildings and grounds while in residence.  

As Hospitality Manager, you’ll be a key member of the team ensuring that our arts and crafts workshop students and instructors, lodging guests, site rental customers, and seasonal visitors have a terrific experience during their time at Shake Rag Alley. You’ll manage our lodging operations (reservations for our five guest spaces and housekeeping for the three Coach House guest rooms and Common Room) and ensure all classrooms are set up and ready. You’ll be the smiling face that welcomes students to weekend workshops, and be on hand to assist as needed during workshops, events, and rentals.

In return, you’ll receive a biweekly stipend, housing in a fully furnished historic Cornish cottage (amenities include a full kitchen, laundry facilities, and high-speed WiFi), and have access to our full campus including classrooms and pottery and jewelry studios when not in use for workshops, events, or rentals.

Primary Responsibilities Include:

  • booking and processing lodging reservations, cleaning Coach House guest rooms and Commons Area in between bookings, maintaining inventory, and ensuring overall guest satisfaction;
  • supporting workshops by helping to set up and stock classrooms prior to the start of workshops, assisting instructors with loading in and out and settling in, ordering and delivering lunches as needed, and answering questions about dining, lodging, transportation, and area recreation as needed;
  • assisting with event and rental experiences;
  • contributing to lodging, rental, and event marketing plans;
  • serving as weekend office manager to include checking in students for workshops, greeting visitors, answering the phone, processing student registrations, handling petty cash, and fielding staff and volunteer requests and questions;
  • problem-solving related to historic buildings and grounds;
  • becoming immersed in the daily operations of a nationally known arts education organization in a one-of-a-kind historic and artistic community. 

Preferred Qualifications:

  • A combination of education and experience relevant to the position, preferably in a nonprofit, arts, hospitality, and/or or event management setting.
  • Computer and Internet proficiency to include Microsoft Office Suite, Internet, Google Drive, and social media (Facebook, Instagram, Pinterest). 
  • Enthusiasm for working in a collaborative environment, excellent communication skills, and the ability to work with a diverse group of individuals using telephone, mail, or email.  
  • Superior attention to detail and accuracy and ability to respect the confidentiality of organizational, customer, and student information.
  • An affinity for working in an atmosphere of creativity while demonstrating flexibility, friendliness, problem-solving skills, and patience in all situations.

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • Physical Demands: While performing the essential functions of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. The physical location of this job will vary from office to classrooms in one of our eight buildings.