Hospitality Manager

Shake Rag Alley Center for the Arts invites applications for a Hospitality Manager. To apply for this position, which will remain open until filled, please complete our online employment application here. Applications received by Feb. 3 will receive priority consideration.

A nonprofit school of arts and crafts founded in 2004 by local artists and community members, Shake Rag Alley’s 2.5-acre campus in the historic heart of Mineral Point, Wisconsin, is a national destination for participants of adult workshops, a robust summer youth program, and a host of annual special community events. In addition, Shake Rag Alley offers on-site lodging and custom facility rentals for meetings, events, and celebrations. For more information, see www.ShakeRagAlley.org.

Position Title: Hospitality Manager

Status: Full-time seasonal, hourly

Schedule: 40 hours/week April-October including weekends, 20 hours/week November-March

Compensation: $14/hour, nine paid holidays per year, monthly cell phone allowance, 15% workshop discount

Position Summary

Reporting to the Executive Director and Director of Education, and working collaboratively with Shake Rag Alley staff, Board members, teaching artists, and volunteers, the Hospitality Manager oversees our lodging operations to include reservations and housekeeping for our five guest spaces, the Coach House Commons Room, and campus restrooms; coordinates site rentals; and collaborates with staff, volunteers, and contractors as needed to ensure buildings and grounds are set up and ready for the participants of Shake Rag Alley’s arts and craft workshops and retreats, residencies, rentals, and events.  

Primary Responsibilities

  • Books and processes lodging reservations using ThinkReservations.
  • Ensures overall guest satisfaction by safely performing the following tasks:
  • cleaning guest bedrooms and bathrooms, laundering bed and bath linens, and preparing rooms for guests according to the guest lodging calendar at Roland’s Loft and The Tuckpoint at The Sardeson and the Coach House;
    • doing guest dishes, emptying wastebaskets and transporting trash and recycling to disposal areas;
    • maintaining clean floors, rugs, and carpets using brooms, mops, vacuums and other applicable tools;
    • dusting and polishing furniture, fixtures, and equipment as needed;
    • cleaning upholstered furniture and draperies as needed.
  • Maintains inventory of products and supplies and provides resupply orders to Administrative Manager as needed.
  • Communicates needs for major repairs to Buildings & Grounds Manager.
  • Responds in a timely fashion to emergency housekeeping requests.
  • Supports workshops by helping to set up and stock classrooms and restrooms, assists instructors with loading in and out and settling in, and answers questions about dining, lodging, transportation, and area recreation as needed.
  • Manages rental experiences from initial inquiry to day of event.
  • Contributes to lodging and rental marketing planning.
  • Other duties as assigned.

Preferred Qualifications

  • A combination of education and experience relevant to the position, preferably in a nonprofit, arts, hospitality, and/or or event management setting.
  • Computer and Internet proficiency to include Microsoft Office Suite, Internet, Google Drive, and familiarity with online reservation systems. 
  • Enthusiasm for working in a collaborative environment, excellent communication skills, and the ability to work with a diverse group of individuals using telephone, mail, or email.
  • Strong organizational and problem-solving skills, superior attention to detail and accuracy, and ability to respect the confidentiality of organizational information.
  • Appreciation for Shake Rag Alley’s mission and ability to demonstrate flexibility, friendliness, and patience in all situations.

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • Physical Demands: While performing the essential functions of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. The physical location of this job will vary from office to guest rooms and classrooms on and near our 2.5-acre campus. 

 

Shake Rag Alley Center for the Arts is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, genetic information, protected veteran or uniformed service member status or any other characteristic protected by law.